Delivery

FIRE SAFETY PRODUCTS

We deliver our fire safety products Australia wide. Delivery costs will be calculated on the Cart Page and/or the Checkout Page once you have selected the items you wish to purchase.

The delivery address must be a physical address. Sorry, we don’t deliver to PO BOX addresses.

Unfortunately fire extinguishers are classed as a dangerous good so cannot be sent via Australia Post which means that we have to use couriers for all of our deliveries.

Delivery instructions for the couriers

To avoid being charged re-delivery costs. You must give us detailed delivery instructions including:

  • Site open days and hours.
  • Days and hours when no one will be to receive delivery.
  • Instructions to leave your parcels in a secure location at your address without a signature.
  • Site contact with phone number.

What if I miss my delivery?

If you miss your delivery we can redeliver to you. There are re-delivery fees that will be charged to you. You will receive an invoice with these additional fees that must be paid.

What if I’m unable to be there for the delivery?

If you’re unable to be there to receive your parcel, we’re able to leave your parcel in a secure place at your address without a signature. Before we can do this, you’ll need to provide an Authority To Leave Instructions by email.

Can I arrange a delivery for a specific time?

Unfortunately we can’t deliver at a specific time. If you can provide delivery instructions with days you are available and your opening hours we can make sure delivery will be made during these times. Alternatively you can advise for your deliveries to be left in a secure place at your address without a signature. Before we can do this, you’ll need to provide an Authority To Leave by email.

Delivery Fees

In order for us to get you the lowest delivery price available we have to work it out for each order.  We do this by determining the closest depot to your location and then using the cheapest courier servicing that area.

These may be subject to change based on the price we are charged at the time of ordering. If the delivery cost is different to what you received in your order we will ask if you are want to pay the difference or if you want a full refund.

TANKS, PUMPS AND SPRAYER PRODUCTS

Please check to the delivery information on the product’s page. We deliver Australia wide. The delivery costs will be calculated on the Cart Page and/or the Checkout Page once you have selected the items you wish to purchase.

These may be subject to change based on the price we are charged at the time of ordering. If the delivery cost is different to what you received in your order we will ask if you are want to pay the difference or if you want a full refund.

Please contact us for delivery costs to other locations if you don’t see a delivery value in the shipping calculator.

Email: sales@fireextinguishershop.com.au

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