Our Returns Policy is split into 2 separate areas:
Just click on the links above to go to the appropriate section of our returns policy or scroll down for more information.
Fire Extinguisher Shop want our customers to be completely satisfied with their purchase and have set out our returns policy to assist you in the event that you may need to return a product purchased online through our online store.
We recommend you immediately inspect any products that we deliver to you to ensure you are completely satisfied with the products, including that the products are of acceptable quality, and match the description we have provided to you.
Our Refund, Repairs and Returns Policy includes the rights you have under the Australian Consumer Law and other relevant laws.
FIRE SAFETY PRODUCT RETURNS POLICY
100% Risk Free Shopping for Fire Safety Products at Fire Extinguisher Shop
Our Returns Policy
At Fire Extinguisher Shop we are solely committed to make our customers completely satisfied. We strive to facilitate you with the best shopping experience from when you first discover our store to purchasing the items you want and having them delivered direct to your door. Our goals are:
- for you to feel that you have found the best items, to purchase them with ease and security while saving some dollars in the process.
- for you to come back and shop with us again.
- that you tell your colleagues and friends how amazing we are.
- you write in and let us know how shopping with us was a good experience.
- you provide positive feedback.
How Do You Return Items To Us?
We hope that you are very happy with your purchase from Fire Extinguisher Shop. In the unlikely event you aren’t completely happy with your purchase, no matter what that grounds may be, please contact us within the 30 days of receiving your order so we can arrange the return and refund of the product/s.
If the product is faulty we will pay for the return courier costs. If the product isn’t faulty but you still want to return it you will be required to organise and pay to return the product to one of our factories. If you have trouble organising a courier to return the product we can assist you in finding a competitive courier rate. Once we receive the product and assess it we can either exchange it or give a full refund of the purchase price.
According to the Australian Dangerous Goods Shipping Requirements, a consumer may not ship the pressurized fire extinguishers unless he/she is registered as a Dangerous Goods Shipper. Fire Extinguishers damaged during the delivery or having a warranty-covered defect will be offered full warranty replacement. Please call us at (02) 8073 4627 to obtain a replacement. We will also provide disposal instructions for the damaged fire extinguishers.
In order for us to process the return you will need to contact us and provide:
- Your full name.
- Email address.
- Your best contact number.
- The invoice number from the purchase.
- Photographs of the fault or damage.
- Your reason for returning
We will then process the return for you with no arguments, no delays and no excuses. Once we have received and verified your return request, you will be notified with a confirmation email that will contain the information required for the return.
Once again, you will not be liable for the cost to return the item to us in the case of an item defect or fault which means you can shop for fire safety equipment at Fire Extinguisher Shop 100% risk free!
SPRAYERS, TANKS & PUMPS - RAPID SPRAY RETURNS POLICY
Please email us at [email protected] if you want to return any goods. We will then contact you to explain our simple returns procedure and discuss the easiest and most convenient way for goods to be shipped back to us.
Goods wrongly ordered by the Customer and accepted for credit return by the Company shall be subject to a 15% restocking fee.
The reason there is a restocking fee is because the product is constructed specifically for your order and has to be taken apart again when it arrives back at the factory. The components are then separately restocked for storage.
If the product is faulty we will pay for the return courier costs and restocking fee and replacement item. If the product isn’t faulty but you still want to return it you will be required to organise and pay to return the product to one of our factories as well as any restocking fees. If you have trouble organising a courier to return the product we can assist you in finding a competitive courier rate. Once we receive the product we will then assess it.
Should you have to return a product, we will ask you to send the product, any instruction manuals, information booklets or containers that were shipped with it.
Contact our Customer Service centre on (02) 8073 4627 Monday - Friday 9am - 5.00pm, or email us at [email protected] for more details